Mental health struggles are not always visible. Amidst our daily grinds, juggling deadlines, hopping from meeting to meeting, and checking off never-ending to-do lists, it’s easy to forget there might be those around us shouldering invisible, yet heavy burdens.
As leaders and peers, it’s our responsibility to support our teammates where we can. That starts with creating an environment where everyone feels respected, safe, and comfortable with asking for help. As seasoned HR partners and consultants, we advise leaders to reframe how we communicate, listen, and lead to create workplaces that are spaces where our teams feel uplifted and fulfilled.
Leaders play a critical role in shaping compassionate cultures by modeling empathy and making space for honest, judgement-free conversations. Supporting mental health in the workplace should go beyond surface-level check-ins and wellness perks.
As Mental Health Awareness Month comes to a close, we’d like to remind leaders that open communication, active listening, and offering flexibility when it’s needed most have lasting impacts far beyond work performance.
Building a Culture of Openness
Encouraging open communication starts with modeling it. Leaders set the tone by creating an environment where honest dialogue is welcomed and concerns can be voiced without fear of consequence.
This kind of culture isn’t built overnight. It takes intention, consistency, and trust. Two of the most effective ways to reinforce this approach are through having an open-door policy and regular check-ins, not just to review tasks but to remind team members that you’re available to talk about anything they may be carrying—personal or professional.
One-on-one conversations open the door for deeper connection and provide opportunities for team members to speak up about what they need. Leaders should also actively encourage team members to advocate for themselves, reinforcing the idea that asking for support is not a weakness but a strength.
Leading with Empathy
Practicing empathy starts with recognizing that we often don’t know the full story of what someone is going through. As leaders, we won’t always be able to relate—or offer solutions—to every challenge our team members face. Some struggles go far beyond what we’re equipped to fix. But often, that’s not what’s needed.
Sometimes, simply listening and showing a willingness to understand can make all the difference. This is what it means to lead with empathy. Even when we can’t solve the problem, we can acknowledge a teammate’s experience and ask the most important question: “How can I support you?”
This simple yet powerful approach encourages employees to share what they need and helps leaders respond with personalized, realistic support that builds trust and connection.
Helping Team Members Navigate Tough Conversations
Sometimes, the hardest part of seeking support is not knowing how to start the conversation. At VIVO, we help team members navigate difficult discussions with empathy and clarity, especially when issues arise that require resolution. This includes:
- Helping team members identify the outcome they want
- Coaching leaders on how to have constructive conversations
- Advising leaders on how they can offer reasonable support
- Facilitating meetings or stepping in as a neutral party if needed
Flexibility is More Than a Perk
Flexibility is a core part of a mentally healthy workplace. Small shifts can make a huge impact, whether it’s adjusting schedules, offering time off, or allowing remote work options when possible. When team members feel trusted and supported, they show up more engaged, resilient, and productive.
How Can We Support Each Other?
When we choose to support the people we share our workspace (and our world) with, we create more than just a positive team dynamic–we build community and connection. In doing so, we not only strengthen our organizations, but also help shape more fulfilling, meaningful lives for ourselves and those around us.
Ultimately, supporting mental well-being helps build workplaces where people don’t have to suffer in silence. Instead, the workplace becomes a space for fulfillment, empowerment, and growth. This kind of leadership contributes to a broader shift toward more resilient, human-centered organizations.
