A growing marketing agency with an abundance of new hires in management roles needed guidance on how to be a leader of people.
These new leaders were struggling to lead their teams.
Using collaborative techniques we interviewed various key leaders to understand their culture. Through the interviews we identified what makes their organization unique. Using our manager framework and integrating the client’s feedback, we developed a best practices guide for new leaders.
A “New Manager Handbook” was created which gave these new leaders a guide on what is expected as a leader of people. Within the handbook we outlined expectations, employee relations FAQs, professional development opportunities, and highlighted the legal aspects of being a manager. The existing leadership team collaborated on the development and rollout of the handbook.